FAQs

FAQs — Start Here for Answers to Your Questions

A: BioUrn is a biodegradable cremation urn that is hand sewn, created from 100% cotton, and holds the entirety of your pet’s cremated remains (ashes) along with soil and a seedling or seed that you choose.  Once prepared and planted,  the BioUrn sustains a brand new life that will bring you comfort for years to come. 

 The BioUrn “kit” contains everything you will need:

  • Your BioUrn
  • Cotton drawstring bag, to hold your beloved pet’s ashes
  • Specially Treated Planting Mix
  • Customizable stainless steel marker
  • Tree / Flowering Shrub Certificate (to redeem on our website) if not chosen during initial sale.
  • Step-by-step preparation and planting instruction booklet

A: No, we send you the BioUrn, and the instructions to “inurn” the ashes yourself easily. You do not even need to be in possession of the cremains before you order.

A: No, the process is so simple, even the youngest family members can participate. Losing a family pet can be especially traumatic for children. BioUrn can help, by redirecting the focus from grieving and loss to a “circle-of-life” experience. Watch the step-by-step video to see the easy preparation process.

A: Our customer satisfaction is our primary goal, which is why we offer a living tree seedling from the Arbor Day Foundation. Like all living things, they require care and nourishment. In the unlikely event that the tree does not thrive, we urge that you contact us so that we can create a solution.

A: Throughout the United States, the cremated remains of people and pets are deemed to hold no health hazards to the public. You should always obtain permission to bury your loved one’s cremated remains on public land, or property that you so not personally own. You may, however, plant a BioUrn memorial tree on your own personal property without incident.

A: Yes, the BioUrn can be planted in a decorative container so that you grow your memorial tree indoors, on a patio, terrace, or lanai. You can even take your memorial tree with you when you move.

A: Yes. The average pet’s cremated remains will fit one of the 4 BioUrn sizes offered. If there are multiple family members, each with a portion of the cremains, we can help you figure out the appropriate size the individual urns should be, and of course, you will need multiple trees, or flowering shrub seedbeads. Special pricing will be offered in these circumstances. Contact us directly and we will help you get everything that you will need.

A: Yes, visit www.biourn4people.com

A: Yes. Very special pink or blue BioUrn are available, in the extra small size for the cremated remains of these littlest angels.

A: Yes. Visit the BioUrn size chart to choose the size that is right for your needs. Knowing your pet’s approximate weight will ensure that the right size BioUrn is sent.

A: Each BioUrn kit is sent with a tree / Flowering Shrub certificate that the recipient can use to order. This will allow them to browse the tree selection and choose their tree or flowering shrub of their liking. Their live seedling or flowering shrub, seedbead will be sent to them directly.

A: There is not a “shelf life” on the BioUrn. If a tree or flowering shrub is not chosen during the online purchase, your BioUrn planting kit will include a certificate that is used on our website to order the tree or flowering shrub when the customer is ready. 

A: All of our flowering shrub seeds are encapsulated in a nutrient rich clay composition which we refer to as a “seedbead”. This keeps the seed in a dormant state until it is planted. This allows our customers time to grieve, wait for the optimal planting season or gather family for a service. There’s no rush, BioUrn is ready when you are.

A: First step is to visit www.biourn4pets.com/shop. Choose the correct BioUrn for your needs. Using the chart, you be able to choose the BioUrn that is the ideal size. Using the zip code planting guide, you will be prompted to choose from trees & flowering shrubs that will thrive in your specific location. If you want to choose your tree later, just check the “CERTIFICATE” field and a voucher will be enclosed with your BioUrn kit, and you can choose your tree / flowering shrub later. Once all choices have been made, you complete the sale with your payment and your BioUrn kit will be on the way. Everything you will need will be in your kit.

If you need help, just call 877-370-1166.

Return Policy:

  • All standard products ordered from BioUrn, Inc. can be returned USPS 3 day air within 30 days of receipt, provided they are returned in its entirety, unused and in the same condition they were received.
  • All shipping costs will be the responsibility of the buyer, and will be deducted before a refund is processed.
  • Refunds will be processed within 72 hours of receipt of the returned and inspected item.
  • Custom BioUrn products are non-returnable.